Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") describes the terms under which Careers24 Technologies Private Limited ("Careers24", "we", "us") will consider refund requests for purchases made on the Careers24 platform. This Policy forms part of our Terms & Conditions. All payments are processed by Cashfree Payments India Private Limited and are subject to Cashfree's payment processing terms.

1. Nature of Products

Careers24 sells exclusively digital products and services, including:

• Reference e-books and textbooks
• Topper handwritten notes (PDF format)
• Marketplace digital products (mock test banks, masterclasses, formula sheets)
• Past papers and solved solution packs

Because these products are delivered electronically and are available for immediate access upon purchase, special conditions apply as described below.

2. Eligibility for Refund

You may be eligible for a full refund if all of the following conditions are met:

• The refund request is submitted within 7 calendar days of the original purchase date.
• The purchased content is technically inaccessible (e.g., broken download, corrupted file) and cannot be resolved by our support team within 48 hours.
• The content is materially different from its description on the Platform (e.g., wrong subject, wrong year, wrong language).
• The content has not been accessed, streamed, or downloaded by you.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

• The 7-day refund window has expired.
• The content has been accessed, opened, or downloaded — even partially.
• You purchased by mistake and the content has already been accessed.
• You no longer need the content (e.g., exam already appeared, changed institution).
• You found the same content available for free or at a lower price elsewhere.
• Technical issues caused by your own device, internet connection, or browser.
• Purchases made using promo codes, coupons, or during special sale events (unless defective).
• Subscription or recurring plan charges after the billing cycle has commenced.
• Free content added to your library at ₹0.

4. How to Request a Refund

To request a refund, email us at support@careers24.in with the subject line "Refund Request — [Your Order ID]". Your email must include:

• Your registered email address on Careers24.
• The Order ID (visible in your purchase confirmation email or My Library).
• Name of the product(s) for which a refund is requested.
• Reason for the refund request.
• Screenshots or evidence (where applicable, e.g., inaccessible content).

Our team will acknowledge your request within 2 business days and resolve it within 5 business days. We may ask for additional information to process your request.

5. Refund Processing

Once a refund is approved:

• The refund will be credited to your original payment method (credit/debit card, UPI, net banking, or wallet) used at the time of purchase.
• Processing typically takes 5–10 business days after approval, depending on your bank or payment provider.
• Cashfree payment processing fees (if any) may be deducted from the refund amount.
• Once a refund is processed, your access to the relevant content will be revoked from My Library.

We do not offer partial refunds. Each order is evaluated in full.

6. Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to raise a dispute with us directly at support@careers24.in first — most issues can be resolved faster this way.

7. Cancellations

Instant purchases (one-time): Orders cannot be cancelled once placed, as digital content is made available immediately upon payment confirmation.

Subscriptions (if applicable): You may cancel a subscription at any time from your account Settings. Cancellation takes effect at the end of the current billing period. No partial-period refunds are provided.

8. Disputes

If you are dissatisfied with our decision on your refund request, you may escalate the matter to our Grievance Officer at legal@careers24.in. We will respond within 30 days in accordance with the Information Technology Act, 2000. Unresolved disputes are subject to the governing law provisions in our Terms & Conditions.

9. Policy Changes

We may update this Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.

10. Contact